Job Title: Kitchen support service worker
Work Areas: Kitchen, service and storage areas
Hours: As posted and/or determined by the administrator
FLSA Classification: Non-exempt
While on duty, the kitchen support service worker will facilitate food service, clean tables, remove dirty dishes, set tables, wash and replenish silverware, glassware, and dishes. Serve items such as water, condiments, and coffee to residents and guests. The worker is responsible for the proper handling of all foods in process. This will include observation of standard sanitation practices, serving and storing in the most effective and economical manner. Will perform janitorial service as directed in the kitchen, dining room, and bathrooms.
Works with the cook to coordinate with meal-serving times so that excellence, quality, temperature, and appearance of food is preserved.
Recovers dirty dishes for washing in a manner to insure minimal breakage.
May check incoming merchandise and direct the storage of supplies.
Supervises and performs the cleaning of the dietary department, and sees that the department complies with established standards of sanitation, wipe tables or seats with dampened cloths. Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or dining room. Will sweep and mop floors.
Alerts supervisor of any shortage in upcoming production, and all of equipment irregularities.
Constantly maintains the utmost strictness in following accepted sanitation and food-handling procedures as required in the kitchen, bathroom and dining room.
Responsible for supporting and complying with all company policies and procedures, as required.
Set tables with clean flatware, napkins, dishes, glasses, condiments, or other supplies.
Locate items requested by residents.
Scrape and stack dirty dishes and carry dishes and other tableware to kitchen for cleaning.
Perform serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service.
Clean up spilled food or drink or broken dishes and remove empty bottles and trash.
Serve food, ice water, coffee, rolls, or butter to residents.
Stock cabinets or serving areas with condiments and refill condiment containers.
Has the ability to learn the use of the telephone/intercom system. Use proper etiquette while using the system.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Service orientation: actively looking for ways to help people.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Active listening: giving full attention to what other people are saying. Taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Well-lighted, well-ventilated work areas. Stands and walks short distances most of the work day. Subject to cold and hot temperatures in the kitchen and storerooms. Lifting, carrying, and moving food, supplies, and equipment.
High school education preferred.
Ability to follow oral and written directives.
High degree of personal cleanliness and hygiene.
Ability to work in close cooperation with others compatibly.
Prior experience in dietary work helpful and desirable.
Coordination adjusting actions in relation to others' actions.
Instructing and teaching others how to perform tasks.
Negotiation: bringing others together and trying to reconcile differences.
Persuasion: persuading others to change their minds or behaviors.
Social Perceptiveness: being aware of others' reactions and understanding why they react as they do.