Job Title: Housekeeper
Department: Housekeeping
Supervisor: Administrator
Work Area: Kitchen, service and storage areas, resident rooms and common areas
Hours: As posted and/or determined by the administrator
FLSA Classification: Non-exempt
General Description
While on duty, the housekeeper is responsible for the proper handling of cleaning supplies and equipment. This will include observation of standard sanitation practices and cleaning in the most effective and economical manner.
Duties
Alerts supervisor of any shortage in cleaning supplies and of all equipment irregularities.
Responsible for supporting and complying with all company policies and procedures as required.
Maintain all assigned areas in a clean and sanitary condition.
Wash, dust, polish, vacuum and sweep all areas of the establishment.
Clean sinks, tubs, showers, and toilets according to prescribed sanitary standards.
Polish furniture fixtures.
Clean mirrors and windows.
Sort and wash laundry using machines or by hand, as required.
Iron, fold, and distribute clean laundry.
Empty and clean trash cans.
Listen and respond to resident's queries and requests and monitor resident rooms for signs of irregularities, pills on the floor, and hoarding food.
Keep cleaning equipment in good working order.
Maintain clean storage area for equipment and supplies.
Observe and report any maintenance issues.
Assist with meal preparation, serving, and clean up.
Working Conditions
Well-lighted, well-ventilated work areas. Stands and walks short distances most of the work day. Subject to cold and hot temperatures in kitchen and storerooms. Lifting, carrying, and moving food, supplies, and equipment.
Personnel Specifications
High school education preferred.
Ability to follow oral and written directives.
High degree of personal cleanliness and hygiene.
Mature sense of responsibility.
Ability to work in close cooperation with others compatibly.
Prior experience in housekeeping and dietary work helpful and desirable.
Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Service orientation: actively looking for ways to help people.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Active listening: giving full attention to what other people are saying. Taking the time to understand the points being made. Asking questions when appropriate, and not interrupting at inappropriate times.
Physical Requirements for a Housekeeper
Most housekeeping jobs in a commercial environment involve demanding physical tasks that require certain abilities including, but not limited to:
Ability to lift, push, pull, and carry a minimum weight of approximately twenty-five pounds.
Ability to stand for long periods of time.
Ability to kneel, bend, and crawl.
Ability to squat and to crouch.
Ability to work in confined spaces.
Ability to tolerate exposure to dust and cleaning chemicals.
Competency Requirements
Ability to listen to and to follow instructions.
Possess effective communication skills.
Ability to work unsupervised.
Ability to maintain a professional manner at all times.
Displays integrity and honesty.
Maintains a positive attitude towards residents, guests, co-workers, and visitors.
Demonstrates attention to detail and thoroughness.